Pet insurance: Petplan

Petplan is much more than a pet insurance company. Petplan is dedicated to providing pet parents with the support, resources and tools they need to keep their pets, not just surviving, but thriving long into old age. Simply put, Petplan aims to be the kind of company that will make our pets proud.

Headquartered in Philadelphia, Pennsylvania, Petplan is America’s #1 rated pet health insurance provider, and the sister company of Petplan UK, the world’s oldest and largest pet health insurer. Petplan USA’s relationship with Petplan UK uniquely allows them to draw upon more than 35 years of actuarial data, history and experience so that they can provide an unprecedented level of care, support and value to American pet parents.

Petplan was founded in September 2003 by husband and wife entrepreneurs Chris and Natasha Ashton. In July 2001, the Ashtons moved to Philadelphia with their Birman cat, Bodaceia (Bodey), to begin working toward their MBAs at the University of Pennsylvania Wharton School of Business. Not long afterwards, Bodey became ill, and the end result was a veterinary bill for $5,000. Already saddled with student debt, the Ashtons had to juggle credit cards and move to a smaller apartment to pay for Bodey’s care. The experience – along with the knowledge that in the Ashtons’ native Britain, nearly a quarter of pets are insured – gave them with an idea for a business plan (a pet insurance company called PAWS). They submitted their plan to the 2003 annual Wharton Business Plan Competition and were part of the team that won the $20,000 grand prize. That fall, the Ashtons incorporated Fetch Inc., which in November 2003 was awarded the exclusive license for the Petplan brand in the United States.

How Pet Insurance Can Help

One in three pets need unexpected veterinary care each year. And every six seconds a pet parent is faced with a vet bill more than $1,000.

With Petplan pet insurance, if your dog or cat gets sick, hurt, or accidentally eats your cell phone, you’re covered. Peplan even covers hospitalization, prescriptions, referrals, specialists, alternative and behavioral therapy vets too.

Petplan is the #1 pet insurance provider in America

According to independent reviews by pet parents across the nation, Petplan is consistently ranked #1 in customer satisfaction, and with over 35 years worldwide experience protecting pets, it’s easy to see why. has ranked Petplan pet insurance #1 for customer satisfaction since 2008.

The Petplan Advantage

Full coverage for hereditary and congenital conditions

Many pets will suffer from hereditary or congenital conditions during their lifetime. And not just purebred cats and dogs, either! Even our mixed-breed friends can inherit conditions from their parents. Some pet insurance companies either automatically exclude hereditary and congenital conditions entirely, or have complicated age limits and restrictions or require you to pay an additional fee. Petplan covers hereditary and congenital conditions as standard, plain and simple*.

Fast, no hassle claims

When a member of your four-legged family has been sick or injured, the last thing you need is the stress of an unexpected financial burden on your family’s finances. At Petplan, 95% of all paid claims are processed within 5 days of submitting a completed claim. And if you have any questions at any stage of the process, their Happiness Managers will be happy to help (while the whole team keeps their fingers and paws crossed for your pet’s speedy recovery!).

Covered for LifeTM guarantee

Petplan covers injuries and illnesses for life; some other pet insurers do not. This is Petplan’s Covered for LifeTM guarantee, and for many pets, it can make all the difference. Once your pet is insured, Petplan will cover chronic conditions into old age, provided you renew your policy each year without any break in coverage. And when you consider that 30-40% of all pet insurance claims received by Petplan are for chronic conditions that can last beyond 12 months, it’s easy to see how choosing the right insurance coverage for your dog or cat is one of the most important decisions you can make.

Specialized treatments and complementary therapies

Petplan realizes that getting the best care for your pet can often involve consulting a specialized veterinarian. That’s why they cover fees for specialist and referral veterinary treatment, including cardiology (matters of the heart), dermatology (skin conditions and allergies), orthopedics (bones and joints) and oncology (cancer treatments), to name a few.

They also understand that your pet may sometimes require more than conventional veterinary treatment to recover fully. That’s why Petplan will cover alternative therapies, such as acupuncture, hydrotherapy or chiropractic treatment, provided that the treatment is recommended and administered by a licensed veterinarian.

Experience, stability and strength

Petplan has been providing pet health insurance around the world for more than 35 years. They are recommended by veterinarians, breeders, shelters and pet parents around the globe. Add to that the stability and strength of AGCS Marine Insurance Company, a member of the Allianz Group (the world’s largest property and casualty insurer group), as their underwriting partner and it’s easy to see why more than 1 million pet parents worldwide protect their four-legged family members with Petplan.

Of course, the best way to find out if Petplan is right for your pet is to give them a try. All Petplan policies come with a 30-day money-back guarantee. This means you can rest assured that if you are not entirely satisfied with your policy, simply cancel within the first 30 days and they’ll reimburse you in full (provided you have not submitted a claim).

Committed to pet health

Your pet’s health is Petplan’s priority. And so Petplan is committed to giving you everything you need to keep your best friends healthy and happy.

From their virtual clinic, where you check to see the conditions which might affect your pet, to their handy vet locator which helps you find a great veterinarian, no matter where you are, to their online library of “byte-sized” healthy reads, you’ll find all you need and more at the Petplan pet insurance website.

Check out their award-winning fetch! magazine. Subscribe to their vets for pets blog to get the latest advice. Or catch up on all the news that’s fit to email with their monthly fetch! health newsletters.

Feeling social? Hum along to Wellington’s sweet tweets on Twitter. Join thousands of like-minded pet parents in sharing photos, stories and more on their Facebook page. Make any pet event a +1 by visiting their Google+page. Or visit their fun and informative pet boards on Pinterest.

For more information, visit the Petplan pet insurance website or call 1.866.467.3875.

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